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Hello Debuggers! This is Ron Stock from the Global Escalation Services team and I recently worked an interesting case dispatched to our team because Services.exe was terminating. Nothing good ever happens when Services.exe exits. In this particular case, client RDP sessions were forcibly disconnected from the server and the server machine was shutting down unexpectedly. This is the message encountered at the console on the server. The customer was able to trigger the crash by changing anything to do with a particular non- Microsoft service in the Services MMC (e.g. changing the Startup Type, changing the dependencies, stopping the service etc ) To protect our vendor friend, I refer to this service as Friendly Service throughout this article. We could have stopped the investigation right here and implicated the Friendly Service vendor, however as you will see, this service was merely a victim. Investigation When investigating a process termination, I routinely gather a process dump to start my investigation. The frustrating thing about this instance was how none of our debugging tools were generating a dump file when Services.exe terminated. I tried the usual toolset including Ad Plus, Proc Dump and Debug Diag to no avail. Despite the lack of data from a memory dump, I was still able to piece together a stack and attack the problem through a creative approach. Debugging is an art. First I reviewed the application log which was loaded with entries like this one. PM Information HE2 NTSP Application Error N/ A Faulting application services.exe, version, faulting module msvcr80.dll, version 7.6195, fault address 0x df67. From the event log entry above I was able to determine the faulting module, msvcr80.dll, and the relative offset, 0x df67. This address is basically the return address of the.
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